Main goal:
Our focus at MundoCamiones.com is to ensure that every buyer has an unsurpassed vehicle buying experience. This means providing security at every step, from choosing the vehicle to delivering it. We want both buyers and sellers to feel safe and secure from any disagreement or attempted fraud.
Geographic Scope:
We are proud to serve a global clientele, with a specific scope on vehicles from Europe, Canada, the US, Japan, Korea and China, all aimed at meeting the demands of the South American market.
Conditions for Refunds:
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Integrity and Veracity Issues: If a vehicle is found to have been delivered without an essential component, such as the engine, or if there are clear indications of an attempted fraud, we promise that the buyer will receive a full refund of the money invested.
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Mismatch between Image and Real Product: We know that an image is worth a thousand words, but also that there may be mismatches between what is photographed and what is real. If the vehicle received does not conform to the images provided:
- First, we urge the buyer and the seller to discuss and come to a mutual understanding.
- If this agreement is reached, MundoCamiones.com will assist with any necessary modifications to the agreed terms.
- However, if after 15 days there is no agreement, our team will step in to ensure a fair solution is found for both parties.
Buyer Guarantee: We want your shopping experience to be the best. Therefore, we promise to handle any concerns as quickly as possible. If a seller fails to deliver or fails to deliver, we not only ensure a return, but also provide compensation for the inconvenience.
Seller Guarantee: We value transparency. If a seller provides clear and accurate information about your vehicle, we’ll protect you against potential unfounded returns. However, it is essential that accurate information is provided to maintain market confidence.
Refund method:
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Initial Contact: If a problem arises, the buyer has one week from delivery to contact our support team.
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Provision of Evidence: It is essential that the buyer provide clear evidence of any discrepancies or problems, whether through photographs, videos or other relevant means.
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Evaluation and Resolution: Once the claim has been received and validated, we will adhere to the established conditions to guarantee a quick and fair solution for all parties involved.
